Troublesome tenants can be stressful and difficult to deal with; however, as a professional landlord, you can use the following tips to help you tackle these difficulties and resolve the problems.
It understandable that you might get a bit hot under the collar when your tenants cause problems, but staying calm and dealing with the situation rationally is vital and can stop the situation becoming worse.
Write everything down
Make a written record of everything that happens between you so that you don’t risk the bad tenant disputing what has been said to them.
Smart landlords use property inventory software from providers such as inventorybase.com to help keep track of the condition of everything in their property. Money Facts agrees that making an inventory is essential in managing the relationship with your tenants.
Behave how you want them to behave
Actions speak louder than words. When it comes to establishing a good relationship with yourtenants, a good land lord needs to teach their tenants how they should interact with each other by walking the walk.
This may mean that you have to take harsher actions than your character would naturally take, but remember that you are acting in a professional capacity. Don’t let a tenant get away with even one late payment without a reprimand.
Kill them with kindness
While it can leave a bitter taste in your mouth to stay smiling while a tenant talks through a list of problems, it pays for you to stay professional and keep smiling while you are handling a difficult person. Acting with kindness usually achieves a positive outcome for you and you can be confident that the tenant will have received an unquestionable service, even if they seemed to
be taking pleasure in being difficult to start with.
Stick to your guns
If you have tried kindness, remained calm and kept a written record of everything but the tenant is still behaving badly, you need to acknowledge that you have reached breaking point and ask them to leave. Do this in a professional manner with the help of your legal advisor, letting agent
or property manager and you can hopefully see the situation resolved with them leaving before you begin an eviction process.